Whether you’re a long-time customer or just discovering us, this page answers the most common questions about the OhGeni brand, along with OhGeni FAQs about our products, how to return or replace them, and how our two-year warranty works.
About OhGeni
Q: Who is OhGeni?
A: OhGeni is a modern home essentials brand that blends comfort, function, and thoughtful design. We offer everyday solutions to make your home feel more inviting and organized—from plush pet beds and comfy mattress toppers to practical mattress protectors and sleep-enhancing air mattresses. At OhGeni, we believe even the simplest items can elevate your daily life when made with care and quality. For more insight, our OhGeni FAQs can provide additional clarity.
Q: Where can I buy OhGeni products?
A: OhGeni products are sold exclusively on Amazon. Visit our official Amazon storefront to shop our full collection with fast shipping, easy returns, and responsive customer service.
Q: How can I contact customer service?
A: Have a question or need help? Reach out anytime at:
support@aborderproducts.com
Returns & Refunds
Q: What is your return policy?
A: Most OhGeni products can be returned within 30 days of delivery through Amazon’s Online Returns Center. Items must be in original condition and packaging. Consult OhGeni FAQs for more details on return procedures.
Q: How do refunds work?
A: Once your return is received by Amazon, refunds are typically processed within 3–5 business days. You’ll choose your preferred refund method during the return process.
Q: How long does it take to receive my refund?
| Refund Method | Refund Time (after processing) |
|---|---|
| Credit card | 3–5 business days |
| Amazon Gift Card balance | 2–3 hours |
| Debit card | Up to 10 business days |
| Checking account | Up to 10 business days |
| SNAP EBT card | Up to 10 business days |
| Prepaid credit card | Up to 30 days (varies by issuer) |
| Reward Points | Up to 5 business days |
| Pay in Cash | Up to 10 business days |
Q: What is an Instant Refund?
A: If eligible, you can select Instant Refund to receive your refund as an Amazon Gift Card or back to your credit card before the return is completed. The item must still be returned within 30 days.
Q: What happens with gift returns?
A: If you’re returning a gift, Amazon may issue the refund without requiring the item to be sent back. Refunds are typically given as an Amazon Gift Card or returned to the original payment method.
Warranty Information
Q: Do OhGeni products come with a warranty?
A: Yes. Every OhGeni product includes a two-year warranty from the date of purchase. We proudly stand by our quality and are here to help if anything goes wrong during normal use. If you have questions, our OhGeni FAQs section is a great resource.
Q: What does the two-year warranty cover?
A: Our warranty covers:
- Defects in materials or workmanship
- Malfunctions during normal use
- Missing parts or damage upon arrival
It does not cover damage caused by accidents, misuse, or unauthorized modifications.
Q: How do I claim my warranty?
A: Email us at support@aborderproducts.com with:
- Your Amazon order number
- A brief description of the issue
- Any relevant photos
Our team will guide you through the next steps, including options for a replacement or refund.